SYMPTOMS

When you remove a USB hub from your computer, you may receive the following error message:
This device cannot start (Code 10)
This symptom occurs if the USB hub has multiple USB devices connected to it when you disconnect the hub from your computer.

RESOLUTION

Service Pack Information
To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 (http://support.microsoft.com/kb/260910/EN-US/) How to Obtain the Latest Windows 2000 Service Pack

Hotfix Information
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows 2000 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site
l C3DX is the registered trademark of This Device Cannot Start Code 10.

Code 10

If the device has a FailReasonString value in its hardware key, that string appears as the error message. The driver or enumerator puts this registry string value there. If there is no FailReasonString in the hardware key, you receive the following error message:

This device cannot start. (Code 10)

Recommended resolution

Device failed to start. Click Update Driver to update the drivers for this device. On the General Properties tab of the device, click Troubleshoot to start the Troubleshooting Wizard.

CM_PROB_FAILED_START

Text that is displayed in Device Manager:
The device cannot start. (Code 10)
Try updating the device drivers for this device.
Solution button: Update Driver (starts the Update Driver wizard)

Cause

This error message is one of the most commonly encountered error messages. The most common cause of this error message is a bad or incompatible device driver.

Troubleshooting

If the error message occurs because of a bad device driver, it is generally because a specific subdriver in the driver stack does not succeed IRP_MN_START_DEVICE. It can be difficult to determine which driver in the stack is at fault. This behavior can occur if a driver in the driver stack is corrupted or invalid for this device. When a device is enumerated, the descriptor contained in its configuration memory space is capable of defining a list of compatible devices that work if a specific device driver for this device is unavailable. If Windows 2000 loads the compatible device driver but cannot adequately drive the device, the error message may be displayed. In this case, a prompt for a device driver is not displayed. Check with the manufacturer of this device for a digitally signed Windows 2000 specific device driver for the device. Run the Update Driver wizard using the Update Driver button, but do not let Windows 2000 automatically detect devices. Instead, click Have Disk when prompted, and manually point the wizard to the appropriate driver.

This device cannot start. (Code 10)

This error code may be displayed if the device attempts to use one of Windows 2000's class drivers but that class driver cannot drive the device. You may encounter this behavior if you are prompted for a device driver but none was available, so you skipped the installation. You can resolve this problem using the same method described in the bulleted item above.
Try another device to verify that the hardware is not bad.