ip based telephony firewall protectionEmE rging T s aT g rowing ompani c s: A QuA litAtive E Review of Su vey f inding With a focus on garnering high business value, sMbs are increasingly eyeing the use of neW technologies. Challenged with doing more with less, small to medium businesses (smBs) are increasingly database hosting, such as MySQL or MSSQL (51%). Among the most frequently cited network security turning to emerging technologies revolving around external it web/communications services, e-commerce, Voice services in use among survey respondents were virus protection (83%), followed by firewall protection (79%), over internet Protocol (VoiP), and remote accessibility. These are the findings according to a recently conducted password protection (63%), secure access (58%), and ssl on their organizations’w eb sites (54%). Ziff davis media survey, sponsored by , of technology decision-makers at firms with 1 to 99 employees. Usage of Specific Web Site Hosting Services ExtErnal It WEb/CommunICatIons sErvICEs Which of the following do your Web site hosting supplier(s) provide to your organization? according to the study, 70% of respondents indicated that their businesses presently have involvement with external it web/communications service providers. Among these SMBs, the most popular service used was 1+ of below services (net) 90% Web hosting (51%), followed by e-commerce services (28%) and iP-based telephony such as VoiP (27%). Web-based applications hosting (e.g. e-mail, CRM) 65% Database hosting (e.g. MySQL, MSSQL) 51% Usage of IT Web/Communication Service Providers Which of the following does your organization employ service providers for? Secure Web serving/digital certificate management 46% Web Site design/ development 44% 1+ of below activities (net) 70% Web-based applications development 33% Web Site hosting 51% None of the above 11% E-commerce 28% IP-based telephony (e.g. VolP) 27% EyE on voIP Network security 21% smBs continue to evaluate VoiP technology as service and quality levels rise and prices drop. About 61% of sur- Video conferencing 17% vey respondents said their businesses use or are planning to use VoiP. of those businesses presently using Call centers 5% VoIP, 36% have been using it for two years or more and 25% for one to less than two years. None of the above 30% Among those businesses where VoIP already is imple- mented, 82% say that it is in use in half or more of their locations/departments. Further, a total of 61% say In terms of specific Web site hosting services, the most popular among survey respondents was applica- tions hosting, such as e-mail or CRM (65%), followed by that its use is almost entirely for external calling. only 22% of non-VoiP-using survey respondents said that they did not expect their businesses to be using VoiP for at least some external calls within a five-year timeframe. DrIvErs, CHallEnGEs of voIP aDoPtIon according to survey respondents, the top drivers of VoiP adoption (among both users and non-users) are cost savings on local calls (61%) as well as long-distance calls (57%). Use/Planned Use of VoIPWhich one of the below best describes your organization’s current involvement with VoIP? the number-one challenge to VoiP implementation as cited by both VoiP-using and non-VoiP-using survey respondents was the fear of or perception of poor quality of service (38%). other VoiP implementation challenges noted in the survey include security risks (24%), 911 ac- Used in about half the organization’s Used in less than cessibility and cost of deployment (both 23%), commitment to existing non-VoiP phone service (22%), and in- half of the organization’s locations/ departments locations/ departments sufficient expected return on investment (ROI) (both 22). 5% Used throughout most of the 5% At the pilot/ implementation organization 16% stage 14% Greatest Implementation Challenges For VoIP users and non-users, what are or would be the greatest challenges that your organization faces in managing/implementing VoIP? For non-VoIP users, which reasons best describe why your organization is not implementing VoIP at this time? Insufficient expected return on investment 22% 36% 21% Poor quality of service Not planned 39% Not currently used but planned Commitment to existing (non-VolP) telephone service 18% 38% 21% 22% 16% Challenging systems management 19% 16% Costs to maintain Rating Business Benefits 13% How important is or would each of the following benefits of implementing VoIP be to your organization? 911 access is less certain 14% 23% 11% Security risks 23% Saving money on local telephone service 61% Costs to implement/deploy 9% 23% Saving money on long-distance telephone service 57% 9% Need for internal training/ user acceptance 19% Increasing efficiency in telco/ computer systems management 43% Difficult to integrate with data services 5% Permitting handheld desktop data/ voice messaging systems 11% 35% 41% None of the above Permitting handheld devices to integrate voice and data communications 32% 19% Easing flexible processing of employee/office moves/adds/changes 30% Reasons VoIP Is Not Used Implementation Challenges Enabling Web-based video conferencing 28% Among VoIP Users and Non-Users Enhancing call center services/ applications 21% Enabling whiteboard-based conferencing 15% E-CommErCE rEvEnuEs GarnErED by almost Half of rEsPonDEnts of those mobile applications already in use or planned for use among survey participants, broadband access and wireless out-of-office desktop/notebook access to A total of 49% of respondents said e-commerce repre- sented some percentage of revenues for their business. e-mail are cited the most frequently. Roughly one-third indicated that this percentage was 50% or more of total revenues. E-commerce applications in use are overwhelmingly pointed “outward,” said survey respondents. A total of 43% of respondents said that their e-commerce services Mobile Applications Used or Planned Which of the following applications of mobile computing/ access is your organization using or planning to use? were being used by consumers, while 41% indicated use by B2B end-users. Six percent said they were used 1+ of below applications 88% by retailers/wholesalers, while just 4% said that e-com- merce applications were used by suppliers. Broadband access for remote/ traveling workers 55% Wireless out-of-office desktop/ notebook access to organization e-mail 50% External Users of e-Commerce Applications Who are the primary external users of your organization’s e-commerce applications? Internal office/facility wireless computing 44% Wireless out-of-office PDA/phone handheld access to organization e-mail 36% Consumers 43% Wireless out-of-office access to organization networks (not just e-mail) End-user businesses/ 33% organizations 41% Dial-up access for remote/ traveling workers 22% None of the above 12% survEy ratIonalE anD rEsPonDEnt ProfIlE Other 6% Retailer/ wholesalers 6% The survey results presented in this white paper were obtained in a study conducted for Ziff davis media in no- vember and december 2006 by insightexpress llC, an Suppliers 4% independent market research company located in stam- ford, Conn. An on-line survey was conducted among GoInG mobIlE representative, qualified technology decision-makers, and readers of enterprise-related publications published more and more companies are realizing that they can boost employee efficiency and cut overhead costs by by Ziff Davis who are employed at education, financial services, government, healthcare, it, media/publish- outfitting their workers with mobile computing and com- munications devices. This applies whether these employ- ing/advertising, and telecommunications firms with 1 to 99 employees. In total, 112 respondents qualified and ees travel extensively as part of their jobs or telecom- mute from home or remote offices. completed the survey. survey estimates are accurate to within +/- 9.2% at the 95% level of confidence. according to survey respondents, almost one-third stated that half or more of their employees required remote access to their organizations’ networks, while an- For more information on how your enterprise can benefit from the use of emerging networking technologies, visit other third said that less than 1% of its employees did. |
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