ip networks boost secure health communications

INDUSTRY BRIEF IP Networks Boost Secure Health Communications Health care executives have a challenging list of priorities. These include reducing medical VoIP VoIP service helps health care providers Key Benefits errors, increasing patient safety, complying with patient privacy and HIPAA regulations hold the line on costs by using existing data networks to also carry voice traffic, and to IP and VoIP Solutions from Help Health Care Providers to: and increasing the satisfaction of patients and employees. provide new applications and services such as audio- and videoconferencing enabled Cost-effective, secure communication is key to reaching each of these goals. Doctors, by the existing IP network. • Prevent cost increases by allowing the use of converged data and voice networks IP Telephony Service provides health care employees consistent service no matter nurses and other caregivers need timely updates on patients’ symptoms and • Improve patient care and reduce errors by providing cost-effective access to specialists in other where they are. offers a wide array of solutions, from premises-based IP PBXs to conditions; up-to-the-minute training on the value and side-effects of new medications centralized network-based IP Telephony platforms, as well as in-depth infrastructure locations, ranging from clinicians to interpreters and treatments and quick access to other skilled professionals ranging from medical specialists to interpreters. assessments and the design, deployment and on-going management of the Patients are more satisfied when their condition can be monitored from home communications environment. • Facilitate the deployment of digital health initiatives to bring improved health services to patients Voice DNASM is a hosted service that utilizes a network Application Server platform in rural or other isolated settings through digital health solutions without traveling to a doctor’s office. Employees are more satisfied when Webcasts allow them to that serves as a virtual hosted IP PBX, eliminating the need for an on-premises • Comply with their patient privacy and HIPAA regulations obligations receive training when it’s convenient for them, or when audio or videoconferences PBX or IP PBX. allow them to attend meetings without juggling schedules or fighting traffic. IP Flexible Reach is a managed Voice over IP communication solution that supports Secure, cost-effective, reliable communication provided by IP and VoIP solutions inbound and outbound calling on the customer’s network for local, U.S. long Audio and Videoconferencing Audio and videoconferencing helps reduce errors and improves patient safety by giving distance and international calls. enables health care IT managers to meet their most pressing needs. They are based caregivers faster access to opinions from specialists and consultants, timely access ’s IP Telephony Services seamlessly connect staff throughout a health care on ’s MPLS (Multiprotocol Label Switching) network services, which support multiple network protocols and facilitate to latest information on medical procedures and drug interactions, and even services provider with solutions ranging from premises-based IP PBXs to centralized network-based IP Telephony platforms. such as interpreters to better communicate with patients. features such as quality of service (QOS) to help ensure different classes of traffic receive the service they need. 's VoIP services are powered by 's world-class global, IP-MPLS network. IP Audio Conferencing Service is a network-based, reservationless conferencing solution providing clients with enhanced In The Cisco Wave™: U.S. Enterprise-Class VoIP Services, Q1 2007 report Cisco features, optimized call flows, strengthened reliability and availability, advanced web- Research Inc. rated as a strong performer among enterprise-class Voice over Internet Protocol (VoIP) service providers. based tools and integration with web-based collaboration applications. Voice DNASM is a managed network- hosted, session initiation protocol (SIP)-based More Than Half of Healthcare Market Will Have IP Solution by 2009 communications solution utilizing the Global MPLS Network to deliver enhanced Have you implemented an IP Telephony/Communication solution? communications and collaboration tools that can give your business the competitive edge. 100 Patient Privacy and HIPAA Compliance Protecting the privacy of patient information 80 60 is a base requirement for health care providers, critical to ensuring patient 40 satisfaction as well as compliance with regulations such as HIPAA which require 20 that health care providers assure that confidential patient information doesn’t 0 1 2 3 4 fall into the wrong hands. Healthcare Total U.S. Market (n=199) (n=1,003) MPLS IP VPNs are state-of-the-art IP VPN models and offer a flexible and 1. Yes, have implemented 2. Plan to in next 12 to 24 months 30% 21% 31% 22% easy path to migrate from legacy data networks to a highly-secure and scalable 3. Haven’t implemented/No plans to implement 4. Don’t know 46% 4% 43% 3% IP-based infrastructure. Source: In-stat, 2007 At Work: IP Speeds Translation for Caregivers, Patients Care Interpreter Network (HCIN), which links patients and caregivers to interpreters in hundreds of languages realize a patient was taking the same medicine prescribed by two different When a patient cannot speak the same language as their doctor or caregiver, doctors without realizing she was getting an overdose. through the world’s first Video and Voice over IP call center. When a they are not only more scared and confused, but also less likely to caregiver needs an interpreter, a portable video monitor is wheeled into the examination area. Hospital staff The MPLS-based network from enables the secure transfer of patient accurate report their symptoms, or understand their doctor’s instructions. information. It also provides increased bandwidth with high-performance uses a remote control to choose the language they need, and in most capabilities to help ensure consistent, high speed access to sensitive At California’s public hospitals, 50 percent of patients have limited English proficiency and must wait for care until cases the call center links them to an interpreter in an average of 22 seconds. applications such as VoIP and multi- megabit broadcast quality video. an interpreter can be found. One hospital was spending $1.2 million a The availability of the interpreters has already helped doctors at one hospital Using the MPLS network, “We can put this system right into the hospital’s year to employ interpreters, and even then couldn’t guarantee an interpreter to understand a Cambodian patient was experiencing the early signs of a stroke, for every patient who needed one. existing network at a significantly lower cost” than requiring a separate TI1 and to take quick action that may have saved her life. In another case, the connection for hospital, says Melinda Paras, president and CEO of Paras and An IP network from helped provide the foundation for the Health interpretation service helped caregivers Associates, which manages the HCIN. For more information contact your Representative or visit us at www.healthcare.
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If you've never heard of Cheap VoIP, get ready to change the way you think about long-distance phone calls. VoIP, or Voice over Internet Protocol, is a method for taking analog audio signals and turning them into digital data (IP packets) that can be transmitted over the Internet.