voip trends and directionsVOICE OVER IPTrends and Directions For the past four years, VOIP has been tracking voice-over-IP deployments. Year after year, a growing number of organizations move toward VOIP. Nearly all organizations are doing something, whether running a pilot, evaluating vendors for a future rollout, installing VOIP, or using VOIP completely. Often the switch to VOIP is the first step in a broader strategy that unifies voice, data, and video communications. But with a newly converged infrastructure comes network complexity and a lack of internal expertise on how to implement, troubleshoot and optimize the VOIP deployment, prompting organizations to consider VOIP management tools and managed service providers. Figure 1: VOIP State of Deployment State of Deployment One-third of the enterprises are engaged in a growing rollout of voice over IP. This means the organization has decided to move entirely to VOIP, and it’s in the process of installing it. Not surprisingly, large companies take longer to get the technology deployed, despite the fact that they have larger IT staffs to handle the rollouts. Small and midsize companies generally take less than two years to fully implement VOIP, while large enterprises can take up to eight years. (Please see Figure 1: VOIP State of Deployment) Management and Monitoring The majority of organizations (86.1%) operate their VOIP networks internally, and most (53.4%) use tools that come with their PBX. As we have seen for four years now, organizations with more than five locations find the need for more sophisticated products or services within 12 to 24 months of putting VOIP into production. VOIP Management/Monitoring Tools Used Figure 2: Management/Monitoring Tools Used One of the most startling findings in our research is that 19% are not using management and monitoring tools for VOIP at all! Many—but not all—of these are small companies with only a few sites. But there are some multi-site organizations flying blind entirely when it comes to their VOIP performance, stating, “We’re not doing anythingyet.” The sheer percentage of organizations shifting to managed services for VOIP has drastically increased in the past year, from about 6% to 13.6%. (This figure includes all providers, not just carriers.) Although they are using managed services, some continue to operate some of their own reporting and analysis tools. (Please see Figure 2: Management/Monitoring Tools Used) Conclusion VOIP is a critical and common application at many organizations. As enterprises move from pilot to deployment, management issues will rise to the forefront, pushing them to consider management tools and outsourcing of IP telephony. MSPs are uniquely positioned to offer a value proposition for organizations that do not have the staff or expertise to handle the challenging management of VOIP. |
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